Contacts

How to Reach Us

If you'd like to get in touch with the makerexchange.ca team, the best way is by email. Send your message to contact@makerexchange.ca and we'll get back to you as soon as we can.

What You Can Write About

We welcome emails on any of the following topics:

• Questions about our content — for example, how we review and rate Mastercard casinos in Canada, or what criteria we use in our evaluations.
• Corrections — if you spot outdated or inaccurate information in one of our reviews (bonus terms, payment limits, licensing details), please let us know so we can verify and update it.
• Feedback — suggestions on how we can make our guides and reviews more useful for Canadian players.
• Partnership requests — business inquiries from operators, affiliate managers, or content partners.

Response Time

We read every message we receive, but we're a small editorial team. We usually reply within a few business days. If your email is about a correction to factual content, mentioning the page and the specific detail in your subject line helps us respond faster.

Questions About Your Casino Account

Please note: makerexchange.ca is an independent review and information website — we are not a gambling operator. We do not run any casino, handle payments, or manage player accounts.

For questions about deposits, withdrawals, bonuses, wagering requirements, or account verification, please contact the customer support team of the casino where you hold your account. You can usually reach them via live chat or the support email listed on the casino's own website. Only the operator has access to your account details and can resolve those issues.

Need Help With Gambling?

If gambling is starting to feel like a problem — for you or for someone close to you — free, confidential help is available across Canada. A good place to start is GamTalk, a national support service offering information, self-help tools, and live chat support for Canadians affected by problem gambling. Many provinces also operate their own helplines and counselling services, and your provincial health authority can point you to local resources.

Remember: gambling should always be entertainment. Set limits, never chase losses, and only play with money you can afford to lose.